Where your order ships from
iMade4U is operated by Cloudtop International Limited, a company registered in Hong Kong. We work directly with partner production facilities in Asia (mainland China): your order is made, packed and shipped from there straight to your door.
Where we ship
We ship to the United States and 15 other countries: Australia, Canada, France, Germany, Indonesia, Ireland, Italy, Japan, Malaysia, New Zealand, Saudi Arabia, Singapore, Spain, the United Arab Emirates and the United Kingdom.
Times on this page are for the US unless noted. Deliveries to remote areas can take a little longer.
Processing and delivery times
Delivery time has two parts: the time we need to make and pack your order, plus the time your parcel spends in transit.
| Stage | Time | Notes |
|---|---|---|
| Personalized items | 3–5 business days | Made to order, then checked by hand before shipping |
| Items without personalization | 1–3 business days | Ready to ship, packed after your order |
| Transit to the US | 7–12 business days | Tracked; the final delivery is made by a local carrier such as USPS, UPS or FedEx |
| Transit to other countries | 7–15 business days | Depends on the local postal service and customs |
Business days are Monday to Friday, excluding public holidays. The delivery date a carrier shows is an estimate, not a guarantee: weather, customs checks and other events outside our control can add time.
During peak holidays such as Christmas and Valentine’s Day, making personalized items can take 2–3 extra business days. Order early if you need your gift by a certain day.
Shipping costs
- United States: free standard shipping on every order.
- All other countries above, except Japan: free shipping on every order.
- Japan: calculated by parcel weight at checkout, and free on orders of $49 or more.
The total at checkout is the full amount we charge for your order. Customs duties and import taxes, where they apply, are not included (see below).
Customs, duties and taxes
Your order ships internationally from our production facilities in Asia, so your country’s customs office may charge import duties or taxes under its own rules. iMade4U is not responsible for these charges: any tariffs, duties or taxes applied during or after shipping are the customer’s responsibility.
Tracking your order
As soon as your order leaves our facility, we email you a shipping confirmation with your tracking number and a tracking link.
It can take 48–72 hours for the carrier to show the first update. You can follow your parcel any time on our Track order page, or under your orders when you’re signed in.
Changing or cancelling an order
Production starts quickly. To change your address or personalization, or to cancel, email hello@imade4u.com with “URGENT CHANGE” and your order number in the subject line.
- Within 2 hours of ordering: free changes to your address or personalization, or cancellation with a full refund.
- After 2 hours: production has usually started. If we can still cancel, a 20% material and labor fee is deducted from your refund.
- Once shipped: orders can’t be changed or cancelled.
Check your shipping address
Please make sure your address is complete and correct before you check out. We can’t redirect a parcel once it’s in transit, and we aren’t responsible for parcels lost because of an incorrect address.
Delays, missing parcels and damage
- Tracking says delivered, but no parcel? Check with your neighbors and local post office first. If it doesn’t turn up, email us: we aren’t liable once the carrier confirms delivery to the correct address, but we’ll help you file a claim with the carrier.
- Tracking stopped updating? Email us your order number and we’ll follow up with the carrier.
- Arrived damaged? Email us a photo within 30 days of delivery and we’ll remake it free or refund you in full, with no need to send it back. See Returns & refunds.