At a glance
| Situation | What we do | Return shipping | Notes |
|---|---|---|---|
| Personalized item: change of mind or wrong size ordered | No return (final sale) | — | Made only for you, so it can’t be resold |
| Any item: damaged, defective or personalized incorrectly | Free remake or full refund | None: keep the item | Send a photo within 30 days of delivery |
| Item without personalization: change of mind | Refund once we receive it | Paid by you | Within 30 days of delivery, unused, in original packaging |
Our quality guarantee
Every order is checked by hand against what you entered before it ships. If something still isn’t right, we’ll remake your item free of charge or give you a full refund when there is:
- A personalization error on our side: a misspelled name, or a wrong date, font, color or birthstone compared with what you entered.
- A quality problem: the print or engraving is blurry, peeling or significantly different from the preview on the product page.
- Damage in transit: the item arrived broken or damaged.
- A production mistake: we sent the wrong item, size or color.
Email us a photo of the issue within 30 days of delivery. You don’t need to send the item back.
Personalized items
Items personalized with your text, photos or choices are made to order just for you, so they can’t be returned or exchanged for a change of mind or a wrong size ordered. They are fully covered by our quality guarantee above.
Before you order, please double-check spelling, dates, photos and the size guide.
Items without personalization
- Return window: 30 days of delivery.
- Condition: unused, in the original packaging and resellable.
- Restocking fee: none.
- Return shipping: paid by you. Original shipping charges, if any, are not refunded.
We don’t offer direct exchanges. The fastest way to get a different item is to return the one you have and place a new order.
If you live in the EU or UK, you also have a legal right to cancel an order of items without personalization within 14 days of delivery, without giving a reason. Our 30-day window already covers it.
Cancellations
- Within 2 hours of ordering: free changes to your address or personalization, or cancellation with a full refund.
- After 2 hours: production has usually started. If we can still cancel, a 20% material and labor fee is deducted from your refund.
- Once shipped: orders can’t be changed or cancelled.
To cancel, email hello@imade4u.com with “URGENT CHANGE” and your order number in the subject line.
How to report a problem or start a return
- Email hello@imade4u.com with your order number and, for a damaged or incorrect item, a photo of the issue.
- We review every request within 24 hours on business days and reply with next steps. For returns, we send you a return authorization (RMA) number.
- For an approved return of an item without personalization, pack it with your RMA number inside and send it to the address below.
Don’t send items back to the manufacturer or to the address on the package. Returns sent without an RMA number can’t be accepted.
Refunds
Once we’ve received and inspected your return, or reviewed the photo of a damaged or incorrect item, we email you to confirm whether your refund is approved.
Approved refunds go back to your original payment method within 3–5 business days. Your bank or card issuer may need a few extra days to show it.