Refund Policy

As part of our commitment to iMade4u customer’s satisfaction, you can refer to the following policies to request a refund, exchange, or repair depending on your situation if the product is not satisfactory or is defective.

Important: Normally, orders that are under processing, on hold, or have been shipped out (you have received the tracking number or your order status is completed) cannot be cancelled. If you have to refuse delivery after the package is dispatched from iMade4u due to force majeure, you are subject to the following return and refund policies and must pay for the original shipping charges, which will be deducted from your refund.

Return Policy 

1. For Unwanted Products

Suppose the iMade4u product you purchased from iMade4u online store does not meet your satisfaction or does not suit your installation application but is not defective. In that case, it could be classified as an "unwanted product."
You may return the unwanted product (Product for Refund) to iMade4u for a full refund or replacement within 30 days of the delivery date. The customer will be responsible for the shipping fees. Refunds and exchanges for an unwanted product are not available after 30 days.
To avoid any delay or denial of processing your refund request, please ensure that your Product for Return meets our inspection criteria (the “Inspection Criteria”).
The Product for Return must be:

  1. In the original manufacturer packaging and shipped securely;
  2. Complete with all accessories, documentation, and standard certification labels, including, but not limited to, UL listing, capacity, brand name, and UPC code;
  3. Without any permanent alterations including but not limited to paint, altered connection inputs, severed wires or cables, indications of removed screws/fasteners, or seals;
  4. Damaged free, which means it does not have any dents, scratches, cracks, abuse, defacement, or damages resulting from power surges;
  5. Labeled with a security seal, intact and not tampered with.

The Product for Refund will be thoroughly inspected by iMade4u when received, and a decision will be made whether the Inspection Criteria are met. Product for Refund will be rejected if it fails to satisfy the Inspection Criteria, and you will be billed for the cost and fees of shipping the Non-conforming Product for Refund from iMade4u back to you.

2. For Non-Manmade Defective Products

If the product is defective, not due to misuse when you receive it, within 30 days of delivery, you can return it to iMade4u and get a full refund or replacement. iMade4u covers all shipping fees.
Beyond 30 days but within the 1-year warranty limit, a full refund is not available, but replacement or repair is possible. You will be responsible for the return shipping fees, and iMade4u will bear the freight of new replacements or repaired units.

3. For Manmade Defective Products

If the product is manmade defective, a refund is not available. Within the warranty, replacement or repair is acceptable, but you are responsible for any service charges, shipping costs, and other fees. 

How to Return

  1. Initiate the return process by contact through e-mail: hello@iMade4u.com.
  2. We will respond to your request within 1 to 3 business days providing instructions on how to return items from your order. 
  3. Once your return item is received, we will notify you by email. We will also inform you of the total refund amount.
  4. You should expect a refund within 7 to 14 business days after we receive your return. If not received, please recheck your bank account or contact your credit card company or your bank for further details.

Please note that our return policy varies by region:

  • For purchases made in the United States and Canada, returns should be sent back to our respective local warehouse in these countries.
  • For purchases made in other regions, returns should be sent back to our warehouse in China.

Upgrade or Exchange Policy

iMade4u is unable to exchange any returned product with a different type unless the returned product satisfies all the following requirements:

  1. The returned product is returned to iMade4u for repair or replacement under the iMade4u' limited warranty and within the warranty period (1-year warranty);
  2. The returned product is found to be defective and non-repairable by the certified iMade4u RMA technicians;
  3. Products under the same model as the returned product are out of stock.
  4. If the returned product satisfies the mentioned requirements, iMade4u will offer, at its sole discretion, a variety of options for substitution or an upgraded product.

Important: For the new exchange products, you cannot request another substitution unless they are defective.