Have questions?We have answers.

Open any product, type your text, choose your options or upload a photo. The preview on the product page updates as you go, and we make your item exactly as you enter it.

Yes, if you’re quick. Email hello@imade4u.com within 2 hours of ordering, with “URGENT CHANGE” and your order number in the subject line. After that, production has usually started.

Within 2 hours of ordering, yes, with a full refund. After 2 hours, production has usually started; if we can still cancel, a 20% material and labor fee is deducted. Orders can’t be cancelled once shipped.

Yes. Add a gift-ready box ($4.99) when you personalize your item. It goes in your cart as its own line and ships in the same parcel, wrapped and ready to give.

iMade4U is operated by Cloudtop International Limited, a company headquartered in Hong Kong. Your item is made by our partner production facilities in Asia (mainland China) and shipped directly to you. Working with them directly lets us offer quality personalized gifts at fair prices.

Personalized items take 3–5 business days to make. Shipping to the US then takes 7–12 business days, so most US orders arrive 10–17 business days after you order. Items without personalization ship in 1–3 business days. Around peak holidays, allow 2–3 extra business days.

Shipping to the US is free on every order. See our Shipping policy for other countries.

The United States and 15 other countries, including Canada, the United Kingdom and Australia. The full list is in our Shipping policy.

Your order ships internationally, so customs duties or import taxes may apply under your country’s rules. These are the customer’s responsibility.

We email you a tracking link as soon as your order ships. You can also enter your tracking number on our Track order page.

Your item is made just for you, which takes 3–5 business days before it can ship. We email your tracking number as soon as it’s on its way.

Yes. It means your order is packed and waiting for the carrier to collect it. The first scan can take 48–72 hours to appear.

We remake it free or refund you in full. Email us a photo of the issue within 30 days of delivery; you don’t need to send the item back.

Because it’s made just for you, we can’t accept returns for a change of mind or a wrong size ordered. Our quality guarantee still covers damage, defects and personalization errors.

Yes, within 30 days of delivery, if it’s unused and in its original packaging. Return shipping is paid by you. Email us first for a return authorization (RMA) number.

Once approved, refunds go back to your original payment method within 3–5 business days. Your bank may take a few extra days to show it.

Major credit and debit cards, PayPal, Shop Pay, Apple Pay and Google Pay. Prices are in US dollars.

When you place your order. Because we start making your item right away, payment is taken in full at checkout.

We use them only to make your order, never in marketing without your permission, and delete them from our production servers 30 days after your order is completed. See our Privacy policy.