Where your order ships from
iMade4U is operated by Cloudtop International Limited, a company registered in Hong Kong. We work directly with partner production facilities in Asia (mainland China): your order is made, packed and shipped from there straight to your door.
Where we ship
We ship to the United States and 46 other countries:
- The Americas: Argentina, Brazil, Canada, Chile, Colombia, Mexico and Peru.
- Europe: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland and the United Kingdom.
- Asia-Pacific: Australia, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand, the Philippines, Singapore, South Korea, Taiwan, Thailand and Vietnam.
- Middle East and Africa: Saudi Arabia and South Africa.
Times on this page are for the US unless noted. Deliveries to remote areas can take a little longer.
Processing and delivery times
Delivery time has two parts: the time we need to make and pack your order, plus the time your parcel spends in transit.
| Stage | Time | Notes |
|---|---|---|
| Personalized items | 3–5 business days | Made to order, then checked by hand before shipping |
| Items without personalization | 1–3 business days | Ready to ship, packed after your order |
| Transit to the US | 7–12 business days | Tracked; the final delivery is made by a local carrier such as USPS, UPS or FedEx |
| Transit to other countries | 7–15 business days | Depends on the local postal service and customs |
| Transit to Hong Kong, South Korea, Taiwan, Thailand, Vietnam, the Philippines, Saudi Arabia and Peru | 10–20 business days | Depends on the local postal service and customs |
| Transit to India, South Africa, Mexico, Brazil, Argentina, Chile and Colombia | 10–25 business days | Import duties and taxes are paid on delivery (see below) |
Business days are Monday to Friday, excluding public holidays. The delivery date a carrier shows is an estimate, not a guarantee: weather, customs checks and other events outside our control can add time.
During peak holidays such as Christmas and Valentine’s Day, making personalized items can take 2–3 extra business days. Order early if you need your gift by a certain day.
Shipping costs
- United States: free standard shipping on every order.
- Every other country above: free shipping on every order.
The total at checkout is the full amount we charge for your order. Customs duties and import taxes, where they apply, are not included (see below).
Customs, duties and taxes
Your order ships internationally from our production facilities in Asia, so your country’s customs office may charge import duties or taxes under its own rules. iMade4U is not responsible for these charges: any tariffs, duties or taxes applied during or after shipping are the customer’s responsibility.
India, South Africa, Mexico, Brazil, Argentina, Chile and Colombia: customs charges import duties and taxes on delivery. You pay them to the carrier or customs office. Our prices don’t include them.
Hong Kong, South Korea, Taiwan, Thailand, Vietnam, the Philippines and Peru: our prices don’t include import duties or taxes. If customs charges any, you pay them on delivery.
What customs usually charges in some countries (estimates: your customs office decides the final amount):
- India: customs duty and IGST come to about 40% of the value.
- South Africa: duty plus 15% VAT, often 20–35% of the value.
- Mexico: IVA and any duty are paid on delivery.
- Colombia: IVA and any duty are paid on delivery.
- Chile: IVA and any duty are paid on delivery.
- Argentina: you declare the parcel online with your CUIL/CUIT and pay 21% IVA plus a Correo Argentino fee before delivery.
- Brazil: customs charges about 60% import tax plus state ICMS on the full value, so the total can be close to the item price. You need your CPF at checkout, and you pay before Correios delivers.
- Thailand: 7% VAT is charged on delivery.
- Vietnam: 10% VAT is charged on delivery.
If you refuse a parcel or don’t pay its import charges, see Refused parcels and unpaid import duties.
Tracking your order
As soon as your order leaves our facility, we email you a shipping confirmation with your tracking number and a tracking link.
It can take 48–72 hours for the carrier to show the first update. You can follow your parcel any time on our Track order page, or under your orders when you’re signed in.
Changing or cancelling an order
Production starts quickly. To change your address or personalization, or to cancel, email hello@imade4u.com with “URGENT CHANGE” and your order number in the subject line.
- Within 10 minutes of ordering: free changes to your address or personalization, or cancellation with a full refund.
- After 10 minutes: production starts quickly. If your item hasn’t been made yet, we can still cancel, with a 20% material and labor fee deducted from your refund. Once it’s made, a personalized item can’t be cancelled.
- Once shipped: orders can’t be changed or cancelled.
Check your shipping address
Please make sure your address is complete and correct before you check out. We can’t redirect a parcel once it’s in transit, and we aren’t responsible for parcels lost because of an incorrect address.
Delays, missing parcels and damage
- Tracking says delivered, but no parcel? Check with your neighbors and local post office first. If it doesn’t turn up, email us: we aren’t liable once the carrier confirms delivery to the correct address, but we’ll help you file a claim with the carrier.
- Tracking stopped updating? Email us your order number and we’ll follow up with the carrier.
- Arrived damaged? Email us a photo within 30 days of delivery and we’ll remake it free or refund you in full, with no need to send it back. See Returns & refunds.