Since customized items are made specifically for you (e.g., face pajamas, engraved jewelry, custom photos), we cannot accept returns for "Change of Mind" or "Wrong Size Ordered". Please double-check your uploaded photos, spelling, and size charts before confirming your order.
The iMade4U Quality Guarantee
While custom items are final sale, we stand 100% behind our craftsmanship. We will offer a Free Replacement or Full Refund immediately if:
- Print/Quality Error: The print is blurry, peeled, or significantly different from the preview.
- Damaged Arrival: The item arrived broken or damaged in transit.
- Production Error: We sent the wrong size, color, or item.
Returns & Exchanges Details
A. Personalized & Custom Items
Because these items are crafted uniquely for you using your personal data, they cannot be returned or exchanged unless they are defective or damaged.
- Eligible for Return? No (Final Sale).
- Defective/Damaged? Yes! Contact us within 7 days of delivery for a free replacement.
B. Standard Novelty Items (Gadgets/Decor)
For non-customized "Ready-to-Ship" items (Gadgets, Standard Decor), we offer a standard return window.
- Window: 14 days from the delivery date.
- Condition: Item must be unused, in original packaging, and resellable.
- Return Shipping: Customer is responsible for return shipping costs unless the item is defective.
C. Order Cancellations
Our production team starts working on custom orders quickly (often within hours) to ensure fast delivery.
- First 2 Hours: Free cancellation. Full refund.
- After 2 Hours: Production has likely started. A 20% material fee may be deducted if cancellation is still possible.
- After Shipping: Orders cannot be canceled once shipped.
🛡️ Order Issues & Support
Something went wrong with your delivery? We are here to help.
Policy Overview at a Glance
| Item Type / Issue | Resolution | Cost | Notes |
|---|---|---|---|
|
Custom Item (Change of Mind / Wrong Size) |
No Return | -- | Final sale. Cannot be resold. |
|
Defective / Damaged (Any Item) |
Free Replacement | Free | We cover all costs. Photo proof required. |
|
Novelty Gadget (Non-Custom) |
Refund | Customer pays shipping | Must be returned within 14 days in original box. |
| Lost in Transit | Replacement / Refund | Free | Subject to carrier investigation (approx 5-7 days). |
Start a Return
To report an issue, please email us with your Order # and a Photo of the issue (if applicable).
Refund Timing: Refunds are processed within 3-5 business days after approval. Funds may take additional time to appear in your bank account depending on your financial institution.
iMade4U reserves the right to deny returns that do not meet the criteria above.